We are very proud of your IBOAI Board & MAC Members and all of their hard work on behalf of all IBOs!
Much of what we discussed at these meetings is still confidential and cannot be shared at this time. Below is what we are able to share at this point.
Amway assured us End of Month issues are a top priority. They are working on many improvements to the site's performance as well as customer service improvements. Increased speed of delivery ... CSA improvements on the website and mobile ... Improved search feature with "search ahead" ... Better language when placing orders - more intuitive ... Adding expected "in stock" date for backorders ... Adding date for "on or deliver by date" instead of the vague "5 business days" ... Adding Tracking number with confirmation after order is packaged.
Now when placing a $750 order and requesting "expedited shipping" the fee will only be the $8 expedited shipping fee and not the regular shipping as well.
More improvements are in process for the site and customer service.
Updating the Amway Mobile App this month to load quicker and easier customization and other enhancements.
We requested that they update the "credibility video" to include more testimonials from Partner Store executives.
Social Media update and ways to utilize it for Amway reputation. "Like & Share articles and posts" Amway Social Media sites (Facebook, Twitter, Instagram)
Working on new Literature and Product Kits for Fall, 2015.
Working on revised Amway Business Owners Brochure (ABOB) Fall, 2015.
September product catalogs will go out in August.
8/3 Diamonds, 8/10 Platinums, 8/17 All IBOs (not sent 1st class so can take up to 10 days to be received)
New Product Discontinuance Protocol.
Update product page 30-60 days in advance with notice of limited availability. Always provide a suggested replacement or similar product. Also available on mobile.
Requesting online Holiday Gift Guides that can be printed by IBOs if printed ones are not possible.
Amway looking at expanding the XS Brand to include Sports Nutrition in the future.
Hope to have solution for Perfect Water boxes Summer, 2015.
Working on paper receipt book for those who need it for their customers.
Amway had planned to discontinue Wellsona Brain Health due to low sales ... but Terry Andrews convinced them that we need to keep it. We've asked that they make it more prominent so that people know that we have it.
Still pushing for Gluten-Free Nutrilite products ... no date yet.
Also requesting products that are non-soy, dairy-free & bars without nuts or chocolate ... no date on that.
The upcoming Campaign Mini-Catalogs are going out to all renewed IBOs (not just engaged IBOs this time).
Requesting that the Body Key Shake Mix be made available in individual pouches similar to those that come in the Body Key kit. Right now price would be the issue.
Artistry Men's Skin Care is launching in May, which includes a premium shave crème. Amway will be keeping the Tolsom Shave Crème for the time being to keep an entry-level priced shave crème in the line.
The new Hydra V Skin Care line will launch in November. There will be more information on that as it gets closer. It will be priced lower than Youth Xtend, but higher than Artistry Essentials. The intent was to discontinue the Artistry Essentials line. We had requested that they keep the Essentials line, but it was a Global decision to discontinue it. But they did come back with the 3 individual items from both AE sets be kept for several months after the Hydra V launch ... and will continue to pursue an entry-level prices skin care.
Reviewed Achievers & EDC/DC activities, recognition & amenities.
Received report on future Achievers, EDC/DC & NAGC locations.
We continue to push them to get Achievers out of December. They are locked down with contracts through 2016.
Put a priority on improving the new IBO experience and targeting Activation incentives that will complement Fast Track. Reviewed findings from the U35 Ad Hoc committee.
Continued to work on improvements for the Diamond Dreams (Peter Island) program to allow Diamonds to use Peter Island as an incentive to grow their business and earn another trip.
Updated on progress with stopping Unauthorized Online Selling.
Update on Ribbon program for Summer 2015.
Looked at possible new innovative Nutrilite door-opening products.
All of our meetings during Board week were incredibly productive, including a great Executive Committee meeting with Doug DeVos.
We will continue to work daily on the above issues and more; and will keep you updated on anything that we are able to share with you.